Delivery & Returns
Our packaging methods are extremely secure to ensure that your cigars reach you in optimum condition, matured and ready for smoking.
If you have any problems whatsoever, don't forget you are covered by our NO QUIBBLE GUARANTEE!
We ship nationwide within Luxembourg and internationally to selected countries.
Please note that shipping availability depends on the product type purchased. Not all products can be shipped to every destination.
Please note: Shipping outside Luxembourg is temporarily unavailable, please contact us if you require a quote.
Cuban & Non-Cuban Cigars
- Luxembourg: Collection only.
- Europe: Delivery only to United Kingdom. For all other European countries, cigars are available for collection only.
- Rest of World: All supported countries except Canada and USA
Alcohol
- Luxembourg: Collection only.
- European destinations: Collection only.
- Rest of World: All supported countries.
Lighters & Accessories (including cutters)
- Luxembourg: Shipping and collection available.
- Europe: Shipping and collection available.
- Rest of World: Shipping and collection available.
Hand Rolling Tobacco
- Luxembourg: Collection only.
- Europe: Delivery only to United Kingdom. For all other European countries, cigars are available for collection only.
- Rest of World: Shipping and collection available.
Europe (supported destinations)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Mainland & Canary Islands), Sweden, Switzerland and the United Kingdom.
Rest of World (supported destinations)
Albania, Andorra, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia and Herzegovina, Brunei, Cambodia, China, Fiji, Georgia, Hong Kong, Indonesia, Israel, Japan, Jordan, Kosovo, Kuwait, Laos, Macau, Malaysia, Maldives, Marshall Islands, Micronesia, Moldova, Montenegro, Myanmar, Nauru, Nepal, New Zealand, North Korea, North Macedonia, Oman, Pakistan, Palau, Papua New Guinea, Philippines, Samoa, San Marino, Saudi Arabia, Serbia, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tonga, Tuvalu, United Arab Emirates, United States, Vanuatu, Vietnam, Yemen and Zambia.
Final shipping options are shown at checkout based on the products in your basket and delivery country.
Luxembourg Shipping
Free Shipping when you spend over 200 euros
20 Euros for orders under 200 Euros
DHL Luxembourg - estimated delivery and despatch within 2-4 working days
Worldwide Shipping
45 Euros for orders under 850 Euros
Free Shipping when you spend over 850 Euros
bPost - estimated delivery within 7-10 working days
Returns
If you are dissatisfied with your purchase, you may return the item within 14 days of receipt for a refund or store credit. Returned items must be unused, in their original packaging, and in a condition suitable for resale. Please note that return postage costs are your responsibility, and we cannot refund any original shipping charges.
All approved returns are subject to a 10% administrative/restocking fee, unless the goods are faulty or have been incorrectly supplied.
Once your return is received and inspected, we will process your refund using the original payment method. Please include your order number and contact details with the returned parcel.
Please contact [email protected] if you require assistance.
Return Address:
Customer Returns
Route d'Arlon 138A
L-8008 - Strassen
Luxembourg